These Terms & Conditions (“Terms”) govern your use of the freshcool.com.qa website and your purchase of products from Fresh Cool for Contracting W.L.L. (“Fresh Cool”, “we”), a retailer of air conditioning units based in Doha, Qatar. By placing an order or using this website you agree to these Terms.

1. Products & Pricing

• We sell wall split, floor standing, window, and cassette air conditioners from Frego, Hisense, Midea, On&Sys, and Oryx Glory.
• All prices displayed on the website are in Qatari Riyals (QAR) and are inclusive of standard delivery within Qatar.
• Product images and specifications are provided by the manufacturers and are as accurate as possible; minor variations in appearance may occur.
• We reserve the right to correct pricing or listing errors and to update prices at any time without prior notice. Orders already confirmed will honor the price at the time of confirmation.

2. Ordering & Payment

• Orders may be placed through the website checkout or via WhatsApp/phone at +974 7718 0059.
• Payment is accepted online by card (Visa / Mastercard) through our secure payment provider SkipCash at checkout or in cash on delivery (COD). For COD orders, full payment is due to our delivery/installation team upon delivery of the unit(s).
• Card details are entered on SkipCash’s secure payment page. Fresh Cool does not see or store your card number.
• An order is considered confirmed once you receive an order confirmation from us. We may contact you by phone or WhatsApp to verify order details before dispatch.

3. Delivery

• Delivery is free of charge to all locations within the State of Qatar.
• Estimated delivery timeframes are provided at checkout or by our team and may vary based on stock availability and location.
• Please ensure someone is available at the delivery address to receive and inspect the unit(s), and to be present for installation where applicable.

4. Installation

• Professional installation is included in the price of split air conditioning units.
• Included installation covers up to 5 meters of copper piping. Additional piping beyond 5 meters is charged at QAR 75 per meter.
• Installation is carried out by trained technicians in accordance with standard safety and manufacturer guidelines.
• Any structural work, electrical rewiring, or civil work outside the standard scope of AC installation is not included and may be quoted separately.
• Floor standing, window, and cassette units may have different installation requirements; our team will advise on scope and any additional charges before installation begins.

5. Warranty

• All air conditioners sold by Fresh Cool carry the manufacturer’s warranty on the compressor: 5 or 10 years depending on the brand and model, in accordance with the terms set by the respective manufacturer (Frego, Hisense, Midea, On&Sys, or Oryx Glory). The exact period for your unit is stated in its warranty documentation, and we can confirm it for any model before you order.
• Other components (parts, labor, electronics) are covered per the manufacturer’s standard warranty terms, which will be provided with your unit.
• Warranty claims must be reported to Fresh Cool as soon as a defect is noticed.
• Warranty does not cover damage caused by misuse, unauthorized repair, power surges, or improper installation carried out by third parties.

6. Liability

Fresh Cool’s liability in connection with any product or service is limited to the repair, replacement, or refund of the affected unit, at our discretion, in accordance with the applicable warranty terms. We are not liable for indirect, incidental, or consequential losses arising from the use or inability to use a product. Nothing in these Terms limits any right you have under the consumer protection laws of the State of Qatar.

7. Governing Law

These Terms are governed by, and shall be construed in accordance with, the laws of the State of Qatar. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Qatar.

8. Contact Us

For questions about these Terms, please contact us at info@freshcool.com.qa or via WhatsApp/phone at +974 7718 0059.