Fresh Cool for Contracting W.L.L. (“Fresh Cool”, “we”, “us”, “our”) operates freshcool.com.qa. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data when you visit our website, contact us, or place an order.

1. Information We Collect

• Checkout & order information: name, phone number, delivery address, email address, and order details (products, quantities, and installation preferences) submitted when you place an order.
• Contact form & WhatsApp: name, phone number, email, and the content of any message you send us through the website contact form or WhatsApp.
• Technical & usage data: IP address, browser type, device information, pages visited, and similar data collected automatically through cookies and analytics tools, including Google Tag Manager.

2. How We Use Your Information

• To process and deliver your order, including scheduling delivery and installation.
• To communicate with you about your order, warranty, or any inquiry, including via phone, email, or WhatsApp.
• To operate, maintain, and improve our website and product catalog.
• To understand website usage and improve our marketing through analytics tools such as Google Tag Manager.
• To comply with legal and accounting obligations in the State of Qatar.

3. Cookies & Analytics

Our website uses cookies and similar technologies, including Google Tag Manager, to operate correctly, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect certain website features.

4. Sharing of Information

We do not sell, rent, or trade your personal data to third parties. We may share necessary information with our delivery and installation team, and with payment or logistics partners solely to fulfil your order. We may disclose information where required by law or to protect our legal rights.

5. Data Retention & Security

We retain personal data only as long as necessary to fulfil the purposes described in this policy or to meet legal and accounting requirements. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

6. Your Rights

You may request access to, correction of, or deletion of your personal data held by us, or ask us to stop using it for marketing purposes, by contacting us using the details below.

7. Contact Us

For any privacy-related requests or questions, please contact us at info@freshcool.com.qa or via WhatsApp/phone at +974 7718 0059.